Privacy Policy — z376 Online Gaming Platform Pakistan

1 Introduction

z376 ("we", "our", "the platform") takes the privacy of its users seriously. This Privacy Policy explains what personal information we collect about players, why we collect it, how it is processed and stored, who it may be shared with, and your rights in relation to that data.

This policy should be read alongside the z376 Terms and Conditions. Both documents form part of the agreement between z376 and any registered user. If you have questions about anything in this policy that are not answered here, you can contact us at [email protected] at any time.

z376 collects and processes personal data for the purpose of operating an online gaming and sports betting platform accessible to players in Pakistan. All data collection is directly connected to this purpose — we do not build marketing profiles for sale to advertisers or third parties.

2 Data We Collect

2.1 Registration Data

When you create a z376 account, we collect the information you provide at registration. This includes your full legal name, date of birth, mobile phone number, and any other details required to complete account setup. This information is necessary to create and maintain your account.

2.2 Identity Verification Data

Where z376 requires identity or age verification — for example, before processing a withdrawal or where account activity triggers a review — we may request copies of identity documents such as a CNIC or passport. These documents are processed solely for verification purposes and are not retained longer than necessary.

2.3 Financial Data

Transaction records — including deposit amounts, withdrawal requests, payment methods used (JazzCash, Easypaisa, Raast, bank transfer, mobile wallet), and transaction timestamps — are stored as part of your account history. We do not store complete payment account credentials; payment authentication is handled by the respective payment processor.

2.4 Account Activity Data

z376 records account activity including login timestamps, bets placed (game type, stake, market, result), bonus claims, promotional participation, and communications with support. This data is used to operate the platform correctly, resolve disputes, and detect fraud or policy violations.

2.5 Device and Technical Data

When you access z376 — via browser or the Android app — we collect technical information including your IP address, device type, operating system version, browser type, and session data. This data is used to diagnose technical issues, ensure platform security, and analyse aggregate platform performance.

2.6 Communications

Any messages exchanged between you and z376 support — via email, live chat, or other support channels — are retained as part of your account record. These records are used to track issue resolution and ensure consistent service.

3 How We Use Your Data

z376 uses collected data only for purposes directly related to operating the platform and serving players. Specifically, your data is used to:

• Create, manage and secure your z376 account.
• Process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.
• Verify your age and identity as required — particularly before processing withdrawals or investigating unusual account activity.
• Apply bonuses, promotional credits, and loyalty rewards to your account based on qualifying activity.
• Provide customer support and resolve account queries, disputes or technical issues.
• Detect, investigate and prevent fraud, money laundering, bonus abuse, and other violations of the Terms and Conditions.
• Send you platform-related communications — such as notifications about significant account activity, bonus expiry reminders, or major platform changes.
• Analyse aggregated, anonymised usage data to improve platform performance, game loading, and user experience — particularly on Android mobile where most Pakistani players access z376.

4 Legal Basis for Processing

z376 processes personal data on the following grounds:

• Contractual necessity: Processing your registration data, activity records and payment information is necessary to fulfil our obligations under the Terms and Conditions — without this data, we cannot operate your account or process payments.
• Legitimate interests: Fraud detection, platform security, technical diagnostics and aggregate analytics represent legitimate operational interests that do not override the rights of individual players.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent for marketing at any time.
• Legal obligation: Certain data — particularly identity verification records and transaction histories — may need to be retained to comply with applicable financial and anti-money laundering requirements.

5 Sharing Your Data

z376 does not sell personal data. Data is shared with third parties only where necessary to operate the platform, as follows:

5.1 Payment Processors

Your payment details are shared with the relevant payment processor — JazzCash, Easypaisa, Raast, or your bank — to the extent necessary to complete the transaction you have initiated. Each payment processor operates under its own privacy and data security standards.

5.2 Identity Verification Providers

Where identity or age verification is required, document data may be processed by a third-party verification service. These providers are contracted to process data only for the stated verification purpose and may not retain or use the data for any other purpose.

5.3 Technical Service Providers

z376 uses third-party services for hosting infrastructure, platform analytics, and fraud detection tools. These providers access data only to the extent required for the specific technical service and are subject to data processing agreements with z376.

5.4 Legally Required Disclosures

z376 may disclose account or transaction data where required by applicable law, in response to a valid legal process, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other illegal activity.

6 Payments and PKR Transactions

All financial transactions on z376 are processed in PKR. When you initiate a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction details — amount, timestamp, and your z376 account identifier — are transmitted to the payment processor to complete the transfer.

z376 does not store your full JazzCash or Easypaisa account credentials or bank account details. Payment authentication happens through the payment processor's own secure interface. What z376 retains is a record of the transaction itself — the amount, method, status and timestamp — as part of your account history.

Withdrawal requests are matched against the payment methods on your account at the time of the request. This matching process requires z376 to retain a record of which payment methods have been used on your account, to prevent withdrawals being made to unverified third-party accounts.

7 Data Retention

z376 retains personal data for as long as your account is active and for a defined period after account closure. Different categories of data are subject to different retention periods:

• Account registration data is retained for the duration of your account and for a minimum of 5 years following account closure, to comply with financial record-keeping obligations.
• Transaction records are retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents are retained only for the period necessary to complete verification, after which they are deleted unless retention is required for an ongoing investigation or legal obligation.
• Support communications are retained for the duration of your account and for a period of 2 years following account closure.
• Device and technical data used for security and fraud detection is retained for up to 12 months.

When the applicable retention period expires, data is securely deleted or anonymised. Anonymised aggregate data — which cannot be used to identify any individual — may be retained for platform analytics purposes without a defined expiry.

8 Security Measures

z376 uses a combination of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or loss. These measures include:

• Encrypted data transmission between your device and the z376 platform — both on the website and through the Android app.
• Password hashing — your password is never stored in a readable format, and z376 staff cannot view your password at any time.
• Access controls that limit which z376 personnel can view account data, and require authentication for any access to production systems.
• Regular monitoring of platform security for suspicious activity, including automated detection of unusual login patterns or payment behaviour.
• Periodic review of security practices as the platform and its technical infrastructure evolve.

No system is completely immune from security risks. If you believe your account has been accessed without your authorisation, change your password immediately and contact z376 support. We will investigate promptly and take appropriate action to secure your account.

9 Cookies and Similar Technologies

z376 uses cookies — small files stored on your device — and similar tracking technologies when you access the platform. These serve different purposes:

Essential Cookies

These are necessary for the platform to function correctly. They keep you logged in during a session, maintain your game state, and manage security tokens. The platform cannot function normally without essential cookies, and they cannot be disabled without affecting your ability to use z376.

Performance and Analytics Cookies

These cookies collect anonymised data about how the platform is used — which pages load slowly, where navigation errors occur, and how long typical sessions last. This data is used to improve performance, particularly on mobile devices and slower connections, which are common among Pakistani players using z376 on 4G or 3G networks.

Preference Cookies

These remember your settings — such as display preferences or recently played games — so your experience is consistent between sessions without requiring you to reset preferences each time you log in.

You can manage cookie settings through your browser settings. Clearing cookies will log you out and reset any stored preferences. On the Android app, some session data is stored in app storage rather than browser cookies but serves the same functional purpose.

10 Your Rights Over Your Personal Data

As a z376 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact [email protected] with the subject line "Data Request".

11 Minors

z376 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a minor accesses the platform and creates an account, they are in breach of the Terms and Conditions, and any account identified as belonging to a minor will be closed immediately with all balances voided.

If you are a parent or guardian and believe a minor may have accessed z376, please contact support immediately at [email protected]. We will investigate and take swift action to close the account and delete any personal data collected from the minor, subject to any legal retention obligations that may apply.

z376 encourages parents and guardians to use parental control software to restrict access to online gaming platforms on shared or family devices.

12 Changes to This Privacy Policy

z376 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new data practices, or updates required by applicable law. The date of the most recent revision is shown at the top of this page.

When we make significant changes — for example, changes that affect how your data is shared or how long it is retained — we will notify registered players through the platform or via the contact details held on account. For minor clarifications or formatting changes, the updated policy will be published without a separate notification.

Continued use of z376 after the effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated terms, you should close your account before the effective date.

13 Contact Us About Privacy

For any questions or requests relating to your personal data — including access requests, correction requests, deletion requests, or general questions about how z376 handles your information — contact us by email:

Email: [email protected]

Please use the subject line "Data Request" or "Privacy Query" so the message reaches the right team quickly. Include your registered username or phone number so we can locate your account. We aim to respond to all data-related enquiries within a reasonable timeframe.